Tech Studio

We bring your physical & digital touchpoints together!

We make it easy for your customers to connect with your brand – both online and in person.

We help businesses create smooth and effortless customer interactions,
whether on the floor, on the website or through other digital channels.

We are not just consultants.
We are a hands-on team that delivers effective and actionable solutions.

I want to activate clients to my environment.

I need to enlarge my customer base in a GDPR compliant way.

How do I nudge my guests smoothly into the payment gateway?

How can I capture first-party data without disrupting the customer journey?

Modularity is our religion !

Starting from the customer journey:

helps businesses understand customer behavior and indentify pain points.
improves customer experience by addressing gaps in service.
increases conversions and customer loyalty

Inspiration & orientation

You understand the importance of connecting customers with your physical and digital touchpoints.
However you may lack resources, sometimes certain expertise and the time to act is now …

Book us for an inspiration & orientation session, online or in your offices.
Invite your colleagues or stakeholders and let’s deep dive into your 3 key pain points or challenges.

Obtain some concrete actionables and ways forward …
to tackle your pains, to proceed with your ambitions, … to be future-proof!

Digital Sanity Check

Online session

As of € 495

Sparring Session

On-site session

As of € 795

Cases

QSR

EXKi

Design and launch of My EXKi - Set-up & implementation of SCO pilot FR & BE

Closed loop gift cards

Zaventem

Yearly value vouchers city staff. Claim webapp at local merchants - Solution design, config en implementation, management

Financial services

Cofidis

Service design for a retail credit card and an online solution

E-Vouchering

Tourism Oostende

Design and tendering of e-vouchering solution for second property owners, vouchers claimable at local horeca and culture houses

Banking

Keytrade

Review and thorough scanning of onboarding UX

Digital wayfinding

Wereldhave

Trouble analysis current situation, design and implementation of touchscreen players in 5 shopping centers, incl. interactive floormaps and digital signage

Banking

BNPPF

B2B & B2C online prepaid credit card platform

Local e-money

St. Niklaas

Solution design and tendering of local currency platform

Retail

IKEA

Service design - Implementation of several payment facilities in an omni-channel environment

Gamified activation

Redevco

Solution design, config, implementation & operational management of gamification concept, with 15 interactive touchscreens, unattended with 4G modems, backoffice for prize pyramid management

QSR

Quick

Design & implementation My Quick App - Strategy Mobile ordering & Kiosk

E-Vouchering webapp

Wereldhave

Solution design, config, implementation and operational management of a business application, offering exclusive value vouchers to collaborators of enterprises located in their surroundings

Retail

Veritas

Loyalty app implementation in-store

E-ticketing / mobile ordering

Cycling event

Design, config, implementation and operational management of e-shop ticketing, e-vouchers for partners, mobile ordering platform for food & drinks, hardware management

Contact

Let's have a chat.

Interested in working together?
Let’s have a chat and explore how we can tackle your challenges together.

Maarten Decramer

Years of experience in the trenches where customers/visitors wrestle with physical processes and touchpoints gifted Maarten with a sharp eye for inefficiencies and poor service.

Passionate about the boundless potential of technology and digital solutions to transform experiences.

With a “can-do” mindset, Maarten thrives on creating seamless, innovative solutions that empower businesses and delight customers.

Frederic Soete

Numerous years in sales, marketing and project management turned Fred into an eagle eye for customer experiences.

Whether it is in services or consumer goods he’s developed a hypersensitivity for bad user experience (web or native apps).

Always aiming to put the right CJ at the centre of the project and taking it from there.